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Frequently asked questions.

Everything you need to know about Backup247. Can't find what you're looking for? Reach out to our team.

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Answers organized for you

Backups & Scheduling

How often are my backups taken?+

From every 15 minutes on the Scale plan, hourly on Pro, and daily on Starter. You decide the cadence per base or workspace.

How long do you keep my backups?+

Starter keeps 30 days, Pro keeps 90 days, and Scale keeps up to 365 days of version history. You can export anything before it ages out.

Can I pause backups temporarily?+

Yes. You can pause any connector or base from the dashboard. Backups resume automatically when you re-enable them.

Security & Storage

Where is my data stored?+

In encrypted, region-locked object storage (EU or US). On Scale plans you can also use your own S3 or Cloudflare R2 bucket.

What encryption do you use?+

AES-256 at rest and TLS 1.3 in transit. Your data is encrypted before it leaves our servers.

Is Backup247 GDPR compliant?+

Yes. We process and store EU customer data in EU regions, provide a DPA, and support data export and deletion requests.

Restore & Recovery

Can I restore a single record, or only the full base?+

Both. Restore one row, one table, or the entire workspace to any snapshot in your retention window.

Do you back up attachments?+

Yes. Files, images and PDFs are captured alongside their records and stay linked on restore.

What happens if a schema changes?+

We detect schema changes and include them in snapshots. You can restore to a point before the schema change if needed.

Platform & Support

Which platforms do you support?+

Airtable, Notion and Firebase are live today. More no-code platforms are on the roadmap.

Do you offer team or enterprise plans?+

Scale plans include team collaboration, role-based access and priority support. Contact us for custom enterprise terms.

What happens if I cancel?+

You can export every snapshot as JSON or CSV before cancelling. We delete your data within 30 days.

Still have questions?

Our team is here to help. Reach out and we'll get back to you within 24 hours.